Legal

Refund Policy

We want you to be happy with UllrAI Lab. If things don't work out, here's how refunds work.

Last updated: April 2026

Effective: April 1, 2026

30-Day Satisfaction Guarantee

If you are not satisfied with UllrAI Lab's service, you may request a full refund within 30 days of your initial purchase
This guarantee applies to your first subscription payment (monthly or annual) and your first credit pack purchase
The 30-day window starts from the date the payment was processed

Subscription Refunds

Your first subscription payment is covered by the 30-day satisfaction guarantee
Subsequent renewal payments are not eligible for refunds — cancel your subscription at least 48 hours before the next billing date to avoid being charged
Cancellation takes effect at the end of the current billing period, and you keep access to your remaining credits until then
Unused credits from a cancelled subscription do not carry over and are not refundable

Credit Pack Refunds

One-time credit pack purchases are covered by the 30-day satisfaction guarantee if it is your first purchase
After the 30-day window, or for repeat credit pack purchases, refunds are handled on a case-by-case basis — contact our support team to discuss your situation
Credits that have already been consumed by completed jobs cannot be refunded

How to Request a Refund

Email us at [email protected] with your account email address, the transaction or order ID from your purchase confirmation, and the reason for your request
We aim to respond to all refund requests within 2 business days

Refund Processing

All payments and refunds are processed by our authorized payment processor on behalf of UllrAI Lab
Approved refunds are issued to the original payment method within 14 days
No additional fees are charged for refunds
Once a refund is processed, access to the credits or subscription associated with that purchase will be revoked

Statutory Rights

If you are located in the European Union, United Kingdom, or other jurisdictions with consumer protection laws granting a cooling-off or withdrawal period, you have the right to cancel your purchase within the statutory period (typically 14 days) without giving a reason
This statutory right applies to one-time purchases (provided the digital content has not been fully consumed) and the first payment of a subscription
If you begin using UllrAI Lab's services during the withdrawal period, you acknowledge that you may lose your right of withdrawal for the portion of services already delivered
Statutory consumer rights under your local law always take precedence over this policy

Disputes and Complaints

If you are unsatisfied with the outcome of a refund request, contact us at [email protected] and we will review your case within 5 business days
If the issue remains unresolved, you may escalate through our payment processor's buyer support or file a dispute with your card issuer

Limitations

Refund requests received more than 60 days after the original transaction date cannot be processed
UllrAI Lab reserves the right to deny refund requests where there is evidence of abuse, fraud, or manipulation
Accounts with repeated refund requests may be subject to review

Questions About Refunds?

If you have any questions about our refund policy, reach out to our support team.

Support: [email protected]

Legal: [email protected]

This policy is subject to our Terms of Service. Statutory consumer rights under applicable law are not affected.

Subscription Refunds

Your first subscription payment is covered by the 30-day satisfaction guarantee

Subsequent renewal payments are not eligible for refunds — cancel your subscription at least 48 hours before the next billing date to avoid being charged

Cancellation takes effect at the end of the current billing period, and you keep access to your remaining credits until then

Unused credits from a cancelled subscription do not carry over and are not refundable

Credit Pack Refunds

One-time credit pack purchases are covered by the 30-day satisfaction guarantee if it is your first purchase

After the 30-day window, or for repeat credit pack purchases, refunds are handled on a case-by-case basis — contact our support team to discuss your situation

Credits that have already been consumed by completed jobs cannot be refunded

Refund Processing

All payments and refunds are processed by our authorized payment processor on behalf of UllrAI Lab

Approved refunds are issued to the original payment method within 14 days

No additional fees are charged for refunds

Once a refund is processed, access to the credits or subscription associated with that purchase will be revoked

Statutory Rights

If you are located in the European Union, United Kingdom, or other jurisdictions with consumer protection laws granting a cooling-off or withdrawal period, you have the right to cancel your purchase within the statutory period (typically 14 days) without giving a reason

This statutory right applies to one-time purchases (provided the digital content has not been fully consumed) and the first payment of a subscription

If you begin using UllrAI Lab's services during the withdrawal period, you acknowledge that you may lose your right of withdrawal for the portion of services already delivered

Statutory consumer rights under your local law always take precedence over this policy